1) I Am A Credit Card or Debit Card Customer And Have Problems With Ordering
To order SpookMaster, you must go to the
SUBSCRIBE page and click on the ORDER NOW button. Our shopping cart
is designed to work with most browsers and most browser configurations. However, we are aware that
some problems can occur. The shopping cart is best when used with Internet Explorer and Netscape
(Version 6.0 or higher).
Make sure that your browser settings allow cookies. The payment gateway requires cookies even though the
SpookMaster site doesn't.
Once you click on the ORDER NOW button, you should be sent to an order
screen that contains the details of your order and the price you will pay. Check the order.
If the order is incorrect, follow the instructions on the screen to make corrections.
Once you have made a selection, you will be sent to a screen that requests your credit card or debit card information.
This screen is protected by SSL security. The SSL security is assured by the
padlock that can be found somewhere on your browser toolbar. Click on the padlock to access the
details regarding your secured transaction.
Once you have entered all of your credit card or debit card data, click on SUBMIT SECURE ORDER .
If the credit card data entry screen reappears, you have entered some data incorrectly or there might be
some problem with your credit card or debit card. Please enter your data again or select a different credit card or debit card and
click on SUBMIT SECURE ORDER.
Incorrect entries are not processed so you will not be charged twice.
Once your credit card or debit card has been accepted, you will be sent to a screen that begins with
Order Processed Successfully! Click on BACK TO SPOOKMASTER at the
lower part of the screen. You will now be at the subscriber site. Please follow the instructions
when you reach the subscriber site.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.
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2) I Am A Paypal Customer And Have Problems With Ordering
To order SpookMaster, you must go to the
SUBSCRIBE page and click on the ORDER NOW button. Our shopping cart
is designed to work with most browsers and most browser configurations. However, we are aware that
some problems exist. The shopping cart is best when used with Internet Explorer and Netscape
(Version 6.0 or higher).
Make sure that your browser settings allow cookies. The payment gateway requires cookies even though the
SpookMaster site doesn't.
Once you click on the ORDER NOW button, you should be sent to an order
screen that contains the details of your order and the price you will pay. Check the order.
If the order is incorrect, follow the instructions on the screen to make corrections.
If the order is correct, proceed by clicking on CHECK OUT NOW. When you
click CHECK OUT NOW, the screen will ask you whether you want to order by
credit card (this is through the VeriSign payment gateway and includes ordering by debit card) or by PayPal. Select
Order by PayPal Online if you wish to pay via PayPal.
Once you have made a selection, you will be sent to a screen that requests your personal information
for a PayPal payment. This screen is protected by SSL security. The SSL security is assured by the
padlock that can be found somewhere on your browser toolbar. Click on the padlock to access the
details regarding your secured transaction.
Once you have entered all of your PayPal data, click on SUBMIT SECURE ORDER.
If the PayPal data entry screen reappears, you have entered some data incorrectly. Please enter your
data again and click on SUBMIT SECURE ORDER. You will be asked to click to
the PayPal site where you will make payment to TruckBucks LLC for the SpookMaster patterns.
Incorrect entries are not processed so you will not be charged twice.
Log onto the PayPal site as you normally would. Click the PAY button on the
PayPal site. At this point you have made payment for the SpookMaster patterns.
The next screen will verify that PayPal has sent payment to TruckBucks LLC. Click on
Click here to continue. You will be sent to a screen that begins with
Order Processed Successfully! Click on BACK TO SPOOKMASTER at the
lower part of the screen. You will now be at the subscriber site. Please follow the instructions
when you reach the subscriber site.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.
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3) I Submitted My Credit Card or Debit Card Data But The Credit Card Data Screen Reappeared
If the credit card data entry screen reappears, you have entered some data incorrectly, there might
be some problem with your credit card or debit card, you might have left a data entry field blank, or your browser settings might not allow cookies.
Please enter your data again making sure that all fields (except the Company field if it is a personal credit card or debit card) are properly filled out,
or select a different credit card or debit card
and click on SUBMIT SECURE ORDER. Please note that this will not result in multiple charges on your
credit card or debit card. Incorrect entries are not processed so you will not be charged twice.
Once your credit card or debit card has been accepted, you will be sent to a screen that begins with
Order Processed Successfully! Click on BACK TO SPOOKMASTER at the
lower part of the screen. You will then be at the subscriber site. Please follow the instructions
when you reach the subscriber site.
Also, the shopping cart might not work if you have cookies disabled on your browser. You might need
to enable cookies at least to a medium high level in order for the shopping cart to work. Please note
that SpookMaster does not send you these cookies, the payment gateways do. Please refer to our
PRIVACY POLICY page for more
information on cookies.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.
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4) Can I Order Spookmaster From Anywhere In The World
Yes you can! All you need is a Visa, MasterCard, Bankcard, or PayPal account and you can subscribe to
SpookMaster. You can use a credit card or debit card to order. You access the subscriber site after you pay, so you get all the subscriber patterns
immediately since there is no shipping of physical goods.
If you are having a problem with your order, the problem is not due to your location. Please return to
the top of this page and find the question or problem that best describes your situation.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.
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5) I Just Can't Make The Shopping Cart Work For My Order
To order SpookMaster, you must go to the
SUBSCRIBE page and click on the ORDER NOW button. Our
shopping cart is designed to work with most browsers and most browser configurations. However, we are
aware that some problems can occur. The shopping cart is best when used with Internet Explorer and
Netscape Version 6.0 or higher.
If the shopping cart will not work for you after at least two tries, you probably have some
configuration in your browser that is not compatible with the shopping cart. One error message we are
aware of is ...this usually occurs when a cart_id is not formed correctly in the item variable....
If you receive this error message you have a browser configuration problem and will not be able to
subscribe to SpookMaster with that browser.
Also, the shopping cart might not work if you have cookies disabled on your browser. You might need
to enable cookies at least to a medium high level in order for the shopping cart to work. Please note
that SpookMaster does not send you these cookies, the payment gateways do. Please refer to our
PRIVACY POLICY page for more
information on cookies.
We suggest that you try to order through another computer (at home, work, etc.) or use another browser
on your computer (Internet Explorer and Netscape Version 6.0 or higher). All orders must be processed
online. We can only accept electronic payments.
We can accept orders from anywhere in the world, so your location is no problem.
SpookMaster accepts Visa, MasterCard, Bankcard, and PayPal. You can use your credit card or debit card.
We're sorry, but we can only accept electronic payments at this time.
If you continue to have problems with ordering, please
email us and we will work to solve your problem as soon as possible.
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6) How Do I Receive The Spookmaster Subscriber Patterns After I Pay
After you pay, you are given immediate access to the SpookMaster subscriber site that contains all the
specialty patterns and the Mix n' Match patterns. You can download the patterns to your computer and
print the ones you want. The subscriber site works the same way as the public (free) site. There are
no physical goods so you do not have to wait for shipping.
The process works like this:
- Order by clicking the ORDER NOW button on the
SUBSCRIBE page.
- After you make payment, you will go to a screen that says
Order Processed Successfully!
- On the bottom of the screen click on the Back to SpookMaster link.
- You will be sent to the SpookMaster Subscriber Site.
- Please follow all instructions carefully when you arrive at the Subscriber Site.
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7) I Have Concerns About Using My Credit Card or Debit Card Online
We understand your concern about sending credit card or debit card information via the internet. That is why we use
VeriSign and PayPal, two of the most trusted names in payment processing over the internet.
Our data entry screen uses SSL encryption to ensure safety. When you get to the credit
card (and debit card) data entry screen (after you have verified your order) you can click on the little padlock on your
browser's toolbar to verify the security of the transaction.
You can also check with your credit card or debit card issuer to determine their policy on fraud and theft. Many
credit cards protect you from fraudulent charges, although we assure you that no fraud will occur. To
find out more about credit card policies, click here.
SpookMaster accepts Visa, MasterCard, Bankcard, and PayPal. You can use your credit card or debit card.
We're sorry, but we can only accept electronic payments at this time.
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8) What Type Of Payment Does Spookmaster Accept
SpookMaster accepts Visa, MasterCard, Bankcard, and PayPal. You can use your credit card or debit card.
We're sorry, but we can only accept
electronic payments at this time.
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9) What is SpookMaster's Refund Policy
SpookMaster will refund your entire purchase price if you are not completely satisfied with your purchase. However, if
you purchased a subscription and were unable to access the subscriber site for technical reasons, we ask that
you do the following before requesting a refund:
- Attempt to access the subscriber site in the normal way
- If you are unable to access the subscriber site in the normal way, please attempt to follow the
troubleshooting advice under
I Am A Subscriber And Have Trouble Accessing The Subscriber Site
- Make sure that your original transaction resulted in a payment to SpookMaster. Please note that it is
possible to make a mistake in the shopping cart or credit card data entry sheet and not be billed, so the
only way to make sure of what you paid SpookMaster is to review your credit card or debit card statement.
- Once you have followed the troubleshooting tips and still cannot access the subscriber site, please see our
special Subscriber Help page and we will
provide help immediately.
If you have submitted a valid inquiry regarding a refund and SpookMaster is able to determine that a refund
is due, we guarantee that refunds will be issued as soon as possible. Valid refunds are usually issued within one day
and we guarantee that a valid refund request will be processed no later than two weeks after its receipt.
We must be sure that your original transaction was processed properly prior to issuing
credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), a credit will be issued by
TruckBucks LLC as a separate transaction that will show up either on your current credit card or debit card statement or on
a future credit card or debit card statement. Please note that all of your original charges will also show up on your
credit card or debit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please review your
PayPal account and look for payment from TruckBucks LLC. Please note that all of your original charges will
also show up on your credit card or debit card statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card, debit card, or
PayPal statement to make sure that you originally paid. Please note that it is possible to make a mistake
in the shopping cart or credit card data entry sheet and not be billed, so the only way to make sure of what
you paid SpookMaster is to review your credit card or debit card statement.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work with you.
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10) My Problem or Question is Not On This List
If you are a current subscriber please see our special
Subscriber Help page and we will
provide help immediately.
If you have not subscribed yet, please
email us , tell us your problem, and we will work to solve your problem as quickly as possible.
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