1) I Accidentally Overpaid for the SpookMaster Subscription
In the past, we have had customers submit incorrect payments for the SpookMaster patterns. This is
rare but it has happened. Please note that every overpayment will be refunded as promptly as possible. SpookMaster reviews billings every one or two days so we usually find overpayments and refund them before our
customers even notice.
If you have paid us too much money, please
email us . If you have submitted a valid inquiry regarding an overpayment and SpookMaster is able to
determine that an overpayment occurred, we guarantee that overpayment credits will be issued as soon
as possible but definitely no later than two weeks after a valid refund request is submitted.
We must be sure that the transaction was processed properly prior to issuing credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), an overpayment credit will be
issued by TruckBucks LLC (or SpookMaster) as a separate transaction that will show up either on your current credit
card statement or on a future credit card statement. Please note that all of your original charges
will also show up on your credit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please
review your PayPal account and look for a payment from TruckBucks LLC. Please note that all of your
original charges will also show up on your statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card
or PayPal statement to make sure that you have overpaid. Please note that it is possible to make a
mistake in the shopping cart or credit card data entry sheet and not be billed, so the only way to
make sure of what you paid is to review your credit card statement.
If you are looking at a statement dated prior to November it is possible that we have not yet
been able to process your request. Please be patient. We assure you that if you have overpaid and
submitted a valid inquiry, we will reimburse the overpaid funds to you.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work to solve your problems as quicly as possible.
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2) I Have an Overpayment on My Credit Card or Debit Card Statement
In the past, we have had customers submit incorrect payments for the SpookMaster patterns. This is
rare but it has happened. Please note that every overpayment will be refunded as promptly as possible. SpookMaster reviews billings every one or two days so we usually find overpayments and refund them before our
customers even notice.
If you have paid us too much money, please
email us . If you have submitted a valid inquiry regarding an overpayment and SpookMaster is able to
determine that an overpayment occurred, we guarantee that overpayment credits will be issued as soon
as possible but definitely no later than two weeks after a valid refund request is submitted.
We must be sure that the transaction was processed properly prior to issuing credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), an overpayment credit will be
issued by TruckBucks LLC (or SpookMaster) as a separate transaction that will show up either on your current credit
card statement or on a future credit card statement. Please note that all of your original charges
will also show up on your credit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please
review your PayPal account and look for a payment from TruckBucks LLC. Please note that all of your
original charges will also show up on your statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card
or PayPal statement to make sure that you have overpaid. Please note that it is possible to make a
mistake in the shopping cart or credit card data entry sheet and not be billed, so the only way to
make sure of what you paid is to review your credit card statement.
If you are looking at a statement dated prior to November it is possible that we have not yet
been able to process your request. Please be patient. We assure you that if you have overpaid and
submitted a valid inquiry, we will reimburse the overpaid funds to you.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work to solve your problems as quicly as possible.
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3) What is SpookMaster's Refund Policy
SpookMaster will refund your entire purchase price if you are not completely satisfied with your purchase. However, if
you purchased a subscription and were unable to access the subscriber site for technical reasons, we ask that
you do the following before requesting a refund:
- Attempt to access the subscriber site in the normal way
- If you are unable to access the subscriber site in the normal way, please attempt to follow the
troubleshooting advice under
I Am A Subscriber And Have Trouble Accessing The Subscriber Site
- Make sure that your original transaction resulted in a payment to SpookMaster. Please note that it is
possible to make a mistake in the shopping cart or credit card data entry sheet and not be billed, so the
only way to make sure of what you paid SpookMaster is to review your credit card or debit card statement.
- Once you have followed the troubleshooting tips and still cannot access the subscriber site, please see our
special Subscriber Help page and we will
provide help immediately.
If you have submitted a valid inquiry regarding a refund and SpookMaster is able to determine that a refund
is due, we guarantee that refunds will be issued as soon as possible. Valid refunds are usually issued within one day
and we guarantee that a valid refund request will be processed no later than two weeks after its receipt.
We must be sure that your original transaction was processed properly prior to issuing
credits.
If you are a Visa, MasterCard, or Bankcard customer (through VeriSign), a credit will be issued by
TruckBucks LLC as a separate transaction that will show up either on your current credit card or debit card statement or on
a future credit card or debit card statement. Please note that all of your original charges will also show up on your
credit card or debit card statement since we cannot simply cancel a payment.
If you are a PayPal customer, you will be sent funds equal to the amount of overpayment. Please review your
PayPal account and look for payment from TruckBucks LLC. Please note that all of your original charges will
also show up on your credit card or debit card statement since we cannot simply cancel a payment.
If you have not received a credit to which you think you are entitled, please check your credit card, debit card, or
PayPal statement to make sure that you originally paid. Please note that it is possible to make a mistake
in the shopping cart or credit card data entry sheet and not be billed, so the only way to make sure of what
you paid SpookMaster is to review your credit card or debit card statement.
We want to make sure that you have a great shopping experience. If we have not been able to resolve a
problem to your satisfaction, please
email us and we will work to solve your problem as quickly as possible.
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4) My Problem or Question is Not On This List
If you are a current subscriber please see our special
Subscriber Help page and we will
provide help immediately.
If you have not subscribed yet, please
email us , tell us your problem, and we will work to solve your problem as quickly as possible.
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